Keshet Consulting

CLIENT SERVICE AS A BUSINESS DEVELOPMENT STRATEGY

Professionals who invest their energies in providing extraordinary client service, having intimate knowledge of clients’ businesses, and offering sound advice are rewarded with repeat and new work. Satisfied clients become dependable referral sources for the attorney and his/her firm.
Our Coaching and Training Programs address skills and strategies for giving excellent and personalized client service.

Professionals learn to access the client's perspective through end-of-matter assessments and client interviews. When client evaluations contain negative responses, we help the participant to make changes that will increase client satisfaction and appreciation.

CLIENT INTERVIEWS

A Small Investment with enormous returns, client interviews takes the guesswork out of answering important business development questions.

•	How do your clients perceive your firm's image?
•	What attracts clients to hire you and what influences their hiring decisions?
•	What do clients most value and what do they most dislike about what your firm provides and how it is provided?
•	How do clients assess your attorneys’ performance and how your key administrative staff’s technical, service and relational skills?
•	How do clients compare your attorneys with your competition?
•	Will your clients hire you in the future and will they recommend you to prospects?
•	How do clients evaluate your firm's your fees in relation to the value they receive?
•	What are the likely legal needs of your clients for the coming year?
•	Do your clients know about all services that your firm provides?

Client interviews provide other concrete benefits. The information gathered can help craft your marketing materials and firm image and can help position the firm in its market niche.

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